Visiting Information

Visiting Hours:

At Hi-Desert Medical Center, we realize that spending time with your family is an important part of the patient’s recovery and well-being. Visiting hours are between 8:00 a.m. and 8:30 p.m. Whenever possible, please limit the number of visitors to two persons at a time.

Special Arrangements:

Extended visiting hours can be authorized by your nurse. Permission to visit outside regular hours is an agreement between the patient, family and the nurses on the unit. Visiting privileges may be limited if it is decided that it will be better for patient safety and recovery, or that of the roommate. After discussion with the patient and family, the nurse will communicate any changes in the routine visiting hours to the other members of the healthcare team.

At Hi-Desert Medical Center, we take infant and child security very seriously.  Our Family Birthing Center is equipped with a state-of-the-art infant security system.  In addition, we ask that all visitors to the birthing center show proper identification.  Siblings of all ages may visit with their mother and new sibling during the labor, delivery, recovery and postpartum period with the approval of the nurse.  The physician must approve attendance at delivery.  Parents will be required to provide asisstance and adult supervision for children under age 16 during delivery.  All sibling under 16 must be accompanied by an adults caretaker. 

Visiting Guidelines:

For the safety and comfort of everyone, we ask the following of all visitors:

  • All children under the age of 16 must be accompanied by adults at all times.
  • Visitors may be asked to leave a patient’s room when a physician, nurse, or other staff member enters to provide treatment.
  • Please respect our patients by maintaining a quiet and respectful environment.
  • Limit your visiting time and leave promptly.
  • Ask your nurse before bringing food.
  • Please observe proper hand washing techniques before entering patient rooms.
  • Use bathrooms in designated public areas only (located near administration offices and the emergency department lobby).
  • Follow the “no smoking” policy of our hospital (no smoking in building; smoking allowed in designated areas; no smoking within 20-feet of an entrance).
  • Respect limits placed on visits by nursing staff.
  • Be clean and free of infections and colds.
  • Do not sit on or use empty beds unless authorized by a nurse.
  • Please do not use cellular phones in the hospital as they can interfere with patient equipment.

What to bring:

We are happy to provide you with the essentials you will need during your stay. However, you may wish to bring your own bathrobe, slippers, undergarment and some favorite toiletries. Please do not bring or wear colognes or perfumes during your stay at the hospital. For the safety of everyone, personal electrical appliances such as hair dryers, radios and electric razors are not allowed. There is no need to bring any medications with you unless your doctor tells you otherwise. This is in direct contrast to what the surgical service site states. Your doctor will give our pharmacy careful instruction about your prescription requirements. If you do have medications with you, be sure to give them to your nurse as soon as you arrive in your room. If possible, bring to the hospital a list of medications and dosages you are presently taking.

About valuables:

It is a good idea to leave valuables (jewelry, credit cards, and cash) at home or send them home with your family. If you wear dentures or contact lenses, please be sure to bring an appropriate container as these items can be easily lost or misplaced. Hi-Desert Medical Center is not responsible for the loss or breakage of personal items.

healthcare team

Your Healthcare Team:

Physicians: You have been admitted to Hi-Desert Medical Center for physicians’ services, nursing and ancillary care. Your admitting doctor directs your treatment and may ask other doctors to see you. Your admitting physician is responsible for directing your care while you are here. If you have questions about your care, your doctor should be consulted.

Nurses: A team of professional registered nurses, licensed vocational nurses, nursing assistants and technicians provide around-the-clock nursing care. In addition to a nursing supervisor who is available 24 hours-a-day, a nursing director coordinates nursing care. Nurses will answer your questions and help you understand your care. If you wish to have 1:1 nursing care or a sitter at your bedside, you may employ an independent healthcare provider.

Dietitian: A registered dietitian may meet with you to ensure that you understand your nutritional requirements and dietary limitations both during your stay and after you return home. If you have any questions about your diet, please call 1-760-366-6287.

Chaplain: Chaplains are available to provide pastoral care for you and your family. For chaplain assistance, please ask your nurse, who will notify the chaplain on call.

Discharge Planner: Your healthcare team provides assistance in determining and arranging for your aftercare needs. If you have concerns, address them with your physician or nurse. The social work staff can also be of assistance.

Patient Representative: Hi-Desert Medical Center has a patient representative who serves as an advocate for your healthcare needs. The patient representative can help you with questions, problems, concerns or suggestions about the care you are receiving. If you wish to speak with the patient representative, please call (760) 366-6428.

Other Members: You may see other members of your healthcare team who perform tests and procedures that your doctor has ordered. These may include respiratory therapists, pharmacists, people who draw blood (phlebotomists), physical therapists, X-ray technologists, and others. There are many other members of the medical center staff who are here to make your stay safe and pleasant. They work in areas such as dietary, security, admitting, the business office, housekeeping and maintenance. Students may comprise part of your healthcare team. They receive extensive education and practice prior to being allowing to serve patients, and are always supervised closely by an instructor or our staff.